Apple has identified an issue with certain iPhone 11 models that have unresponsive screens and is replacing these displays free of charge. According to Appleās support page, units manufactured between November 2019 and May 2020 may have an issue with the display module causing the screen not to respond to touch.
If you are having an issue with your iPhone 11 display, enter your serial number on Appleās official support page to find out if your device qualifies for the repair.
Is your iPhone 11 screen unresponsive? There are a few quick fixes you can try to get your phone working again.
Here are a few things you can try:
1. Force Restart
The first thing you should try is a force restart. This will restart your phone without erasing any data. To do a force restart, press and hold the Side button and the Volume Up button at the same time. Keep holding the buttons until the Apple logo appears on the screen. Once your phone has restarted, see if the screen is still unresponsive.
2. Clean the Screen
If your screen is dirty or smudged, this could be preventing it from responding to your touch. Try cleaning the screen with a soft, lint-free cloth. Avoid using any abrasive materials or liquids, as this could damage the screen.
3. Update iOS
Make sure your iPhone is running the latest version of iOS. Sometimes, software glitches can cause the screen to become unresponsive. To update iOS, go to Settings > General > Software Update. If an update is available, tap Download and Install.
4. Hard Reset
If the above steps haven't worked, you can try a hard reset. This will erase all of your data, so make sure you have a backup before you proceed. To do a hard reset, go to Settings > General > Reset > Erase All Content and Settings. Once your phone has reset, it will restart and you will be able to set it up as new.
5. Contact Apple Support
If none of these fixes have worked, you may need to contact Apple Support for further assistance. You can visit Apple's website or call them at 1-800-275-2273.
Here are some additional tips:
- Avoid using your phone in extreme temperatures.
- Do not drop your phone or subject it to any other type of physical damage.
- Use a screen protector to help protect your screen from scratches and damage.
